1. INTRODUCTION
Rai Estates (“Company”, “We”, “Us”, “Our”) operates in the State of Karnataka and is engaged in marketing, selling, and facilitating residential plotted developments.
This Privacy Policy explains how we collect, process, store, disclose, and protect personal information when you:
- Visit www.raiestates.in
- Submit enquiry forms
- Respond to digital advertisements
- Interact via IVR or phone
- Communicate through WhatsApp
- Engage with our representatives
- Make booking payments
By accessing our services, you consent to this Privacy Policy.
2. LEGAL BASIS FOR PROCESSING
We process personal information based on:
- Your explicit consent
- Legitimate business interests
- Compliance with telecom and regulatory requirements
- Contractual necessity (where booking/payment is involved)
3. INFORMATION WE COLLECT
A. Personal Information
- Name
- Mobile Number
- Email Address
- Residential City
- Budget & Property Preferences
- Site Visit Details
- Payment-related details (for booking)
B. Technical Information
- IP address
- Browser/device information
- Cookies & tracking identifiers
- Advertisement interaction data
C. Communication Data
- Call recordings
- IVR logs
- WhatsApp messages
- CRM communication history
All calls may be recorded for compliance, training, and evidentiary purposes.
4. CONSENT & DND/NDNC OVERRIDE
When you voluntarily send us electronic mail / fill-up the form, we will keep a record of this information so that we can respond to you. We only collect information from you when you register on our site or fill out a form. Also, when filling out a form on our site, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously. In case you have submitted your personal information and contact details, we reserve the rights to Call, SMS, Email or WhatsApp about our products and offers, even if your number has DND activated on it.
5. PURPOSE OF DATA COLLECTION
Your data is used to:
- Respond to property enquiries
- Coordinate site visits
- Share project details & pricing
- Process booking amounts
- Maintain CRM records
- Provide updates on projects
- Comply with telecom and legal obligations
We do not sell personal data.
6. DATA SHARING
Your information may be shared with:
- Sell.do CRM
- Telecom/IVR service providers
- WhatsApp Business API providers
- Payment processors
- Advertising platforms
- Government or regulatory authorities (if legally required)
All partners are obligated to maintain confidentiality.
7. PAYMENT INFORMATION
If you make a booking payment:
- Payment processing may involve third-party gateways
- We do not store complete card details
- Booking confirmation is subject to internal verification
8. DATA RETENTION
We retain personal information:
- For business and CRM purposes
- For telecom compliance
- For regulatory obligations
- As required under applicable Indian laws
9. USER RIGHTS
You may:
- Request access to your data
- Request correction
- Withdraw marketing consent
- Request deletion (subject to legal retention requirements)
Requests may be sent to:
Email: Rai.estates@yahoo.com
Phone: 97439 33999
10. LIMITATION OF LIABILITY
We are not liable for:
- Unauthorized access beyond reasonable safeguards
- Errors caused by third-party service providers
- Force majeure events
11. GOVERNING LAW
This Policy is governed by the laws of India.
Jurisdiction: Courts of Mysore, Karnataka.
